Verify your identity or payment info

Important: 

• If we ask you to verify your account, any pending transactions are canceled. 
• Transactions placed on hold will return to your account within 14 working days. 

Identity and payment info verification is required to:

• Confirm that your info is correct before you access specific content.
• Confirm your identity when you buy from Google.
• Secure your account if we notice any strange activity with your account.
• Ask for additional info when we need them for legal or regulatory reasons.

You need to provide:

• Legal name
• The name used on your Payments profile
• Address
• Date of birth
• An image of your government ID
• A proof of address
• An image of your payment method

With your info, Google:

• Confirms your identity and verifies if your payment method is correct.
• Protect against fraud and abuse.
• Improve the verification process for all Google products. 

Your verified info, like name and address, is stored with your Google Account. You can manage your verified info at payments.google.com.

We use your info in compliance with Google Privacy Policy and the Google Payments Privacy Notice.

1. Click Get code.
2. Go to your bank’s website.
3. Sign in to your account.
4. On your recent transactions, you should find a temporary charge from Google for less than $1.95.
   • The last 6 digits are your verification code.
   • The amount of the charge depends on the type of currency you use.
   • You’ll get the code right away, but it can take up to 7 days.
5. Enter the 6-digit code into the box.
6. Click Verify.

Tip: The charge or hold on your account is temporary. Charges are refunded within 30 days.

Important:

• The info you upload is used only to verify your identity. 
• This method isn’t available for YouTube and Google Store purchase verification.
• To verify your identity or payment method, find the verification request.
• To find a list of accepted documents and instructions, use the link in the verification request.

Make sure your documents:

• Use the same full name on all of the documents you upload
• Are up to date and not expired
• Are easy to read

Make sure the image that you upload:

• Is just a picture of the document
• Is easy to read
• Is in color, not black and white
• Doesn’t have blurry parts, or glare
• Shows all four corners of the document

To cover up info on your documents

1. Draw a dark box over any sensitive information.
2. If you upload bank statements, cover:

• Your full account number. Keep the last 4 digits visible.
• Your account balances or any transactions. This information isn’t required for verification.

Tips:

• Make sure your name, address, and payment info are up to date at payments.google.com.
• It may take a few days for Google to check your info after you upload your documents.

If you encounter verification problems, complete the troubleshooter or find your issue below.

Troubleshoot verification issues

If you need to verify your payment method, we might put a temporary hold or charge on your card transaction history or statement If you have issues with verification codes, follow these steps.

Important: The code might not show up in your transactions right away. Wait a couple of days before you try to fix the problem.

To fix the problem quickly, you can

• If the option is available you can, upload documents to verify.
  • The “Upload document” method isn't available for YouTube and Google Store purchase verification.
• Use a different payment method .

For more info, go to fix issues with payment method verification codes.

• If you get an email or an error message, follow the instructions in the message.
• If you have issues when you submit documents, contact support.
• If you need help from our team to fix the problem, we’ll contact you after we look at your info.

If your verification fails, you'll receive an email after the decision. To appeal the decision, follow the instructions in the email.

If you're asked to provide an image of your payment method and you have a numberless card, you can complete verification once you submit:

• A screenshot of the last 4 digits of your account on your mobile or desktop application.
• A copy of your recent statement with a valid government ID.